Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Information We Collect
At Knowelia Net, we collect information that helps us provide better financial education and services. This includes personal details you provide when creating an account, such as your name, email address, and contact information.
Personal Information
When you register for our services or contact us, we may collect your name, email address, phone number, and postal address. We also gather information about your financial goals and interests to personalize your experience.
Usage Information
We automatically collect information about how you interact with our website, including pages visited, time spent on our platform, and the resources you access. This helps us understand what content is most valuable to our users.
Technical Information
Your device information, IP address, browser type, and operating system are collected to ensure our platform works properly across different devices and to maintain security.
Important: We never collect sensitive financial information like bank account numbers, credit card details, or passwords to your financial accounts through our educational platform.
How We Use Your Information
Your information helps us deliver personalized financial education content and improve our services. We use it to communicate with you about updates, send educational materials, and respond to your inquiries.
- Providing personalized financial education content and recommendations
- Sending newsletters and educational materials about financial topics
- Responding to your questions and providing customer support
- Improving our website functionality and user experience
- Analyzing usage patterns to create better educational resources
- Ensuring platform security and preventing fraudulent activities
Information Sharing and Disclosure
We respect your privacy and don't sell your personal information to third parties. However, there are specific circumstances where we may share information to provide our services or comply with legal requirements.
Service Providers
We work with trusted third-party service providers who help us operate our platform, such as email service providers, web hosting companies, and analytics services. These providers are contractually bound to protect your information and only use it for the specific services they provide to us.
Legal Compliance
We may disclose your information if required by law, court order, or government regulation. This includes situations where disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event that Knowelia Net is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you of any such change in ownership or control of your personal information.
Data Security and Protection
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure server environments, and regular security assessments.
- SSL encryption for all data transmission between your device and our servers
- Secure cloud storage with enterprise-grade protection systems
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your personal information
- Staff training on data protection and privacy best practices
- Incident response procedures for any potential security breaches
While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.
Your Privacy Rights
You have several rights regarding your personal information. South African data protection laws, including the Protection of Personal Information Act (POPIA), grant you specific rights that we're committed to honoring.
Access and Correction
You have the right to access the personal information we hold about you and request corrections if it's inaccurate or incomplete. You can update most of your information directly through your account settings or by contacting us.
Data Portability
You can request a copy of your personal information in a portable format. This allows you to transfer your data to another service provider if you choose to do so.
Deletion Rights
You have the right to request deletion of your personal information, subject to certain legal and operational requirements. We'll delete your information unless we need to retain it for legal compliance or legitimate business purposes.
Marketing Communications
You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or by contacting us directly. We'll process your request within 10 business days.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information are retained for different periods based on their purpose and legal requirements.
- Account information: Retained while your account is active and for 7 years after closure
- Communication records: Kept for 3 years for customer service purposes
- Website usage data: Anonymized after 2 years and aggregated for analytics
- Marketing preferences: Maintained until you opt out or close your account
- Legal compliance data: Retained as required by applicable laws and regulations
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. These technologies help us provide personalized content and improve our services.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They're used for security, network management, and to remember your preferences during your session.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website. This information is anonymized and helps us improve our content and user experience.
Marketing Cookies
These cookies help us deliver relevant content and advertisements. You can control these cookies through your browser settings or by updating your preferences in your account.
International Data Transfers
While we primarily store and process data within South Africa, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
We use standard contractual clauses approved by data protection authorities and only work with service providers who demonstrate adequate data protection measures.
Children's Privacy
Our services are designed for adults and we don't knowingly collect personal information from children under 18. If we become aware that we've collected information from a child without proper consent, we'll delete it immediately.
Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can remove the information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We'll notify you of any material changes by email or through a prominent notice on our website.
Continued use of our services after any changes indicates your acceptance of the updated privacy policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, please don't hesitate to contact us:
Address: 527 Zeiss Rd, Honeydew Ridge, Roodepoort, 1736, South Africa
Phone: +27132431348
Email: [email protected]
We'll respond to your privacy inquiries within 30 days and work with you to resolve any concerns about your personal information.
This Privacy Policy was last updated on January 15, 2024
Effective Date: January 15, 2024